1. Introduction
ChatKasi Pro ("we", "us", or "our") provides AI-powered WhatsApp automation services for businesses in South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
2. Information We Collect
We collect the following types of information:
- Account Information: Your name, email address, phone number, and business details when you register.
- WhatsApp Messages: Inbound and outbound messages processed through your connected WhatsApp Business number to provide AI-powered responses.
- Contact Data: Phone numbers and names of your customers who message your WhatsApp Business number.
- Usage Data: Information about how you use our dashboard, including message volumes, feature usage, and login activity.
- Payment Information: Billing details processed securely through our payment provider (Yoco). We do not store full credit card numbers.
3. POPIA Compliance
In accordance with the Protection of Personal Information Act (POPIA), we:
- Process personal information only with your consent or where legally permitted.
- Collect only the minimum information necessary to provide our services.
- Take reasonable measures to ensure the quality and accuracy of personal information.
- Implement appropriate technical and organisational security measures to protect your data.
- Allow you to access, correct, or delete your personal information upon request.
- Notify affected parties in the event of a data breach as required by law.
4. How We Use Your Information
- To provide and maintain our AI WhatsApp automation services.
- To process and respond to WhatsApp messages on your behalf using AI.
- To manage appointments, contacts, and customer interactions.
- To process payments and manage your subscription.
- To send you service-related communications and updates.
- To improve our AI models and service quality (using anonymised, aggregated data only).
5. Data Storage and Security
Your data is stored securely using industry-standard encryption. We use Supabase for database hosting with row-level security policies to ensure data isolation between businesses. All data transfers are encrypted using TLS/SSL. We retain your data for as long as your account is active or as needed to provide our services.
6. Third-Party Services
We share data with the following third-party providers to deliver our services:
- WATI: WhatsApp Business API provider for message delivery.
- Anthropic (Claude AI): AI language model for generating automated responses.
- Yoco: Payment processing for subscriptions.
- Supabase: Database and authentication services.
- Cloudflare: Web hosting and content delivery.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Withdraw consent for data processing at any time.
- Lodge a complaint with the Information Regulator of South Africa.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:
Email: privacy@chatkasi.co.za
Information Officer: ChatKasi Pro Data Protection Team